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Contact Us

Hours of business

Our Office opening hours are:  Monday to Friday 9.00am - 5.00pm

Address & contact details

Address Swansea Property Agents
35 Mansel Street
Telephone 01792 65 21 51

Out of hours

Gas  - If you smell gas, call 0800 111 999  (Transco)
Electricity - Power Cut?, call 0800 6783 105  (Western Power)
Water - Services & Emergencies, call 0800 052 0130  (Welsh Water)

For boiler emergencies or flood/leaks, please call 07921 103178 - Please confirm your name and property address to the plumber and mention Swansea Property Agents.
(if your property has cover with an insurance provider or equivalent, in the first instance please use the contact details you have been provided with)

For electrical emergencies within property (not power cut), please call 07954 509403 - Please confirm your name & property address to the electrician and mention Swansea Property Agents

For fire alarm emergencies, please contact 01792 642268
You will be directed to an automated service, please have a pen and paper handy so you can take note of the details for the on-call engineer.  Please ensure you inform the engineer that you are a tenant of a property managed by Swansea Property Agents, confirming your name and address.

Lost Keys - please note that whereas lost keys can be an inconvenience, it is not considered an emergency.  If you require this service out of hours, you will contact the Locksmith directly on 07791 093934 and you will be expected to pay for the service upon completion, directly to the Locksmith.  If you can wait until the next day, then you could call the office and we will arrange.  Please note, lost keys will be charged to you and you will be advised of such costs before works are scheduled.  Payment will be required prior to the works being undertaken.

If you experience any issue in relation to locks for any other reason than lost keys and the problem has occurred out of hours, please call the Locksmith on 07791 093934   You will not be required to incur costs upon completion, the Locksmith will provide feedback to us the following day as to the cause of the problem and costs will be confirmed at this point - to either the Landlord or the Tenant.


We ask tenants to be patient during this time, whereas any maintenance issue can be inconvenient - as with any out of hours service there may be a longer timescale than usual for trades to visit the property and resolve given the timing of the issue that has occurred.  Please note that the tradespeople will not be in receipt of keys to the property out of hours, therefore the tenants will be expected to be at the property to meet the trades person and provide access. 


Any out of hours call outs that are not deemed to be an emergency will be charged to the tenant. Please use your judgement and when contacted to take time to provide as much information as possible, answering questions clearly.  This will help ascertain whether the issue is an emergency or not.  Thank you.

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